Notice to patients:
- Please can patients provide their own face masks / face coverings where possible for safety reasons and this will also save time when admitting patients for appointments.
- Recently Urine samples have been dropped off in some unusual, not necessarily, sterile containers. Please note that these do need to be in sterile pots, preferably in sample pots, which are available at each site.
- A reminder for patients not to arrive early or late for appointments to minimise patient contact in the 'outside' Waiting areas.
- If patients arrive more than 5 minutes late, they will potentially be asked to rebook as Nurse / HCA clinics are getting a lot busier now and we need to minimise patient contact as they wait for appointments.
We understand that patients may be anxious about wearing face-coverings now it has been made compulsory by the Government. We have been advised that there is no requirement for the public to provide evidence, medical or otherwise, for exemption. Therefore a self declaration from the individual should be sufficient. GP practices are under no obligation to provide letters of support for anyone who does not fall under the list of exemptions but considers themselves to have another reason for exemption.
Government advice on the use of face coverings, including a list of exemptions where people do not have to wear a face covering for health, age or equality reason can be found here:
Being Exempt from Wearing a Face Mask
Some people can’t wear a face mask or covering because of a disability or severe distress. The link below provides Learning Disability Exemption Cards, Autism Exemption Cards and Parent and Child Exemption Cards. Download the PDF below to print your exemption card
Face covering exemptions Cards
In response to the COVID-19 pandemic, the Government has identified a number of patients who are vulnerable and as a result are considered ‘shielding patients’. These patients have been given guidance regarding limiting their movements and contact with others in order to prevent contracting coronavirus. Further information and advice regarding shielding patients can be found here.
Although the GOV.UK site and TV/media are now directing patients to their GP if they have not received correspondence, as it stands today, we are not able to add patients to the shielded list. All patients included in the Chief Medical Officer (CMO) defined cohort that could be identified through centrally available data are now flagged on GP systems and have received a letter; however centrally available data was limited and NHS Digital are now updating the original cohort to identify additional patients based on GP extracted data.
With regard to grocery deliveries etc, vulnerable members of the public have been asked to register on the GOV.UK website. You can register as a shielded patient by clicking here.
If you are suffering with a high temperature, a new continuous cough or loss of taste/smell please DO NOT attend the surgery but self- isolate at home for 7 days and refer to guidance on the NHS 111 ONLINE CORONAVIRUS SERVICE. If you live with someone who has symptoms you will need to stay at home for 14 days from the onset of their symptoms. Please only call 111 if you cannot get help online. You can also refer to the Government website for the latest advice. http://www.gov.uk/coronavirus
If your employer is asking for a 'sick note' because you are needing to isolate because either yourself or a member of your house hold has suspected symptoms please visit 111 Get an Isolation Note and complete the form online. Please do not request a sick note from your GP for this they are unable to issue them.
We are discouraging patients from coming to the surgery without prior arrangement.
ALL appointments will be carried out over the telephone in the first instance. Patients will be asked to come to the surgery if the clinician feels the matter cannot wait and it is safe to do so. Patients will be asked to wait outside the surgery until collected by the Clinician, some patients may be asked to wait in their car (if they arrive in one) until the clinician is ready to see them. If you are waiting outside please keep a distance of 2 meters (7 feet between yourself and the next patient). We will be as quick as we can but please bear with us.
We are now conducting video consultations whenever possible. Please click on this link to see how the process will work.
If, following your discussion with a Healthcare Professional, you have been issued a prescription we would ask that someone else collects it. If there is no one else available please remain in the car, phone the surgery and the medication will be brought to you.
People collecting routine prescriptions will also be asked to wait outside until the dispenser is available. There will be controlled access to the dispensary. This is to protect both staff and other patients.
To order a repeat prescription, please either:
Dispensary are really struggling at the moment to keep up with demand. PLEASE CAN WE ASK YOU TO DOWNLOAD THE NHS APP IF AT ALL POSSIBLE TO ORDER YOUR MEDICATION.
We cannot authorise full on line access without identification but for now we are accepting this method for medication requests only and online TELEPHONE appointment booking. We will only do this if we already have either your correct mobile number or email address on your records. If you download the NHS app you can submit your identification electronically and the process is completed without the need for our staff to be involved.
Please complete the form below:
Register for online services
ANNUAL WELLBEING REVIEWS
You will now be invited for your yearly annual wellbeing reviews in your month of birth. The review will be different for each patient depending on what pre-existing conditions are present and it may require more than one appointment.
These conditions are as follows:
|BP + Pulse: ||Hypertension, Atrial Fibrillation|
|Cardiovascular:||Coronary Heart Disease, Chronic Heart Failure, Peripheral Arterial Disease, Stroke|
|Diabetes:||Diabetes. Pre-Diabetes, Gestational Diabetes|
|Renal:||Chronic Kidney Failure|
|Mental Health:||Bipolar, Dementia, Learning Disability, Psychosis|
|Respiratory:||Asthma (if bronchodilator issued in last year), Chronic Obstructive Pulmonary Disease|
|Other:||Rheumatoid Arthritis, Coeliac Disease, Severe Frailty, Post-Bariatric Surgery|
To book the appointment(s) please:
- Phone Reception at your Surgery
- Please can you also ensure that your contact details are up to date along with consent for us to contact you on them e.g. mobile number, email address.
Update: Due to Coronavirus, patients are being sent letters to advise that they will receive a phone call from a Nurse or Health Care Assistant who will carry out as much of the well being check as possible over the phone. If other tests (e.g. blood test) are required you will either be added to a Waiting List to be contacted at a later date to arrange this, or you may be given a prebooked appointment.
If you have any issues or concerns regarding any of the above conditions please contact the surgery for advise.
It is important to attend your review appointment so we can ensure your condition is properly controlled and managed. If you run out of your repeat medication and have not had a review, we will not be able to re-authorise your repeat medication.
The phone system across Fenland Group Practice has been replaced which will now allow for all sites to take calls for appointment bookings from 0800. Calls are answered in order across the sites.
DoctorLink - How to Join
The Fenland Group would like to invite you to join DoctorLink.
We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.
Registration is simple and you can register here https://app.doctorlink.com/fenlandgrouppractice/register
For all urgent appointment, we ask that you undertake a symptom assessment through DoctorLink
The symptom checker will ask you a number of questions to help to identify your problem.
The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.
If your outcome indicates that an appointment is required, you simply click on the request appointment link.
Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).
The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.
GDPR - On 25 May 2018, the General Data Protection Regulation (GDPR) will be enforced across Europe, including the UK. The law exists to give people better control over what organisations can do with their data. To comply with this legislation FGP has produced a Privacy Notice which tells you how we use the information we hold about you. You will find this Privacy Notice in the GDPR section of the website where we will also be adding further updates and policies.
New Prescription Services. Over the next few months we will be changing the way we handle repeat prescription requests, and it will be EASIER for you. Please see the prescriptions page for more details.
OVER THE COUNTER MEDICATIONS
** We are being encouraged to ask you to buy certain cheaper medicines and creams over the counter e.g. antihistamine, painkillers (including gels), antacids, decongestants, cough and cold treatments**
REGISTER FOR ON LINE ACCESS TO YOUR RECORDS
This can enable you to book appointments, order repeat medications, access blood test results and allow further access to your records.
You can download an application form from the website or collect a form from Reception.
NEXT OF KIN DETAILS
We encourage all patients to provide us with next of kin details which we can record in your medical notes. Please advise Reception of the names and contact details where possible or email them to firstname.lastname@example.org
Next Of Kin Form